Privacy Policy

Last Updated: June 2026

PT Sumi Rubber Indonesia and/or its affiliates ("Dunlop", "we", "us", or "our") are committed to protecting the privacy and security of the personal data of every user of the Dunlop Indonesia website (the "Site").

This Privacy Policy explains how we collect, use, store, disclose, and protect information provided by you when accessing or using the Site, including warranty registration services, contact forms, dealer locator services, promotional programs, and other services available through the Site.

By accessing and using the Site, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Personal Data We Collect

We may collect personal data that you provide directly to us, as well as information collected automatically through your use of the Site.

Information You Provide

The personal data we may collect includes:

• Full name
• Email address
• Telephone number
• Residential address
• Vehicle information
• Product purchase information
• Warranty registration information
• Information submitted through contact forms, surveys, or customer service channels

Information Collected Automatically

When you access the Site, our systems may automatically collect certain information, including:

• IP address
• Device and browser type
• Operating system
• Pages visited
• Date, time, and duration of visits
• Referral source
• General location information based on IP address
• Site usage and browsing activities

Purpose of Data Processing

We process personal data for legitimate business purposes, including to:

• Process product warranty registrations
• Verify customer and product information
• Provide after-sales support and services
• Respond to inquiries, complaints, and requests
• Administer promotional programs, campaigns, and marketing activities
• Deliver information regarding products, services, or company updates
• Analyze Site usage to improve our services and user experience
• Maintain the security, integrity, and operation of the Site
• Comply with applicable legal and regulatory obligations

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Your consent;
• The performance of a contract or provision of requested services;
• Compliance with legal and regulatory obligations;
• Our legitimate interests in operating our business, improving services, and maintaining system security.

Cookies and Similar Technologies

The Site uses cookies and similar technologies to enhance user experience, understand how visitors interact with the Site, and support the functionality and performance of our services.

Cookies may be used to:

• Remember user preferences;
• Measure the effectiveness of content and marketing campaigns;
• Analyze traffic and Site usage;
• Improve security and website performance.

Most web browsers allow users to manage or disable cookies. However, restricting certain cookies may affect the functionality and user experience of the Site.

Disclosure of Personal Data

In connection with the operation of our services, we may share personal data with third parties, including:

• Authorized Dunlop distributors and dealers;
• Information technology and hosting service providers;
• Analytics and marketing service providers;
• Customer support service providers;
• Logistics and delivery partners;
• Professional advisors, consultants, and auditors;
• Government authorities, regulators, or law enforcement agencies where required by applicable laws and regulations.

Any disclosure of personal data will be limited to what is necessary for the relevant purpose and conducted in accordance with applicable laws.

We do not sell personal data to third parties.

Data Retention and Security

We implement reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, use, alteration, disclosure, loss, or destruction.

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, provide services, comply with legal obligations, or resolve disputes where applicable.

International Data Transfers

In certain circumstances, personal data may be processed or stored outside Indonesia by our affiliates or trusted service providers.

Where such transfers occur, we will take appropriate measures to ensure that personal data receives an adequate level of protection in accordance with applicable laws and regulations.

Your Rights

Subject to applicable laws and regulations, you may have the right to:

• Obtain information regarding the processing of your personal data;
• Access personal data held by us;
• Request correction or update of inaccurate data;
• Withdraw consent where processing is based on consent;
• Request restrictions on certain processing activities;
• Request deletion of personal data, where permitted by law;
• Object to certain types of data processing.

Requests regarding these rights may be submitted through our official communication channels.

Marketing Communications

Where you have provided consent, we may contact you via email, telephone, SMS, WhatsApp, or other communication channels to provide information about products, services, promotions, company activities, and other relevant updates.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Third-Party Websites

The Site may contain links to third-party websites operated independently from Dunlop.

We are not responsible for the privacy practices, content, or data handling activities of such third-party websites. Users are encouraged to review the privacy policies of those websites before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational requirements, or applicable legal and regulatory obligations.

Any updates will be published on this page and will become effective as of the revised date stated above.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our processing of personal data, please contact us through the official channels available on: